Current tech stack
Size of usership/userbase/installations
User involvement in delivery


Self-ranking importance measures

The data included below were supplied via a questionnaire sent to service providers prior to our interview with them.


We asked service providers to describe the importance of the following types of workers and labor to the operation of their service (1=not relevant, 2=of little importance, 3=average importance, 4=very important, 5=absolutely essential, N/A=not applicable)